CMDB from Scratch
Configuration management database for IT landscape of a 140K+ railcar operator
CTO / Technical Director
1 год · 4 чел
- CMDB
- ITSM
- Auto-Discovery
- Monitoring Integration
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What doesn't work
No unified configuration item (CI) database for the IT landscape of a major operator. Information about servers, applications, networks, and dependencies was stored in scattered spreadsheets. During incidents, it was impossible to quickly determine impact and dependent systems.
Architectural approach
Designed CMDB from scratch: CI data model, relationships and dependencies, integration with monitoring and incident management. Automatic CI discovery and updates. Dependency visualization for impact analysis.
CTO / Technical Director
Designed the CMDB data model from scratch: CI classes (servers, applications, networks, DBs), relationships and dependencies. Defined auto-discovery and monitoring integration requirements. Linked change management processes to CMDB.